Customer Satisfaction

Customer Satisfaction

The Impact of ICT Service Delivery on Customer Satisfaction at Kenya Power and Lighting Company (KPLC), Eldoret - Kenya

Auteur:
Kennedy Ntabo Otiso
ISBN:
9783659167270
ISBN10:
3659167274
Uitgever:
Lap Lambert Academic Publishing
Taal:
Engels
Bindwijze:
Paperback
Publicatiedatum:
2012-06-28
Geillustreerd:
Nee
Afmetingen:
6x229x152 mm
Gewicht:
165 gram

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Customer Satisfaction
Kennedy Ntabo Otiso
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This book focuses on the effects of ICT service delivery on customer satisfaction at Kenya Power and Lighting Company (KPLC), Eldoret, Kenya. It discusses perceived payment system, perceived information quality and perceived service quality and their effects on customer satisfaction. The author argues that there is a strong relationship between ICT service delivery and customer satisfaction. He points out that effective use of ICT enhances service delivery and customer satisfaction. Mr. Kennedy Ntabo Otiso recommends that KPLC management should emphasise on training and investment in ICT service delivery in order to enhance customer satisfaction. This book is a must-read for scholars in tertiary institutions and personnel in service industries such as banks, cooperative societies, institutions of learning and hospitality industry.


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Algemene informatie

Titel:
Customer Satisfaction
ISBN:
9783659167270
ISBN-10:
3659167274
Auteur:
Kennedy Ntabo Otiso

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